To reach excellence in customer service & nothing less…
• Excellence in Customer Service –Basic behavioral
• Excellence in Customer Service – Advanced with a twist
The overall aim of this training program is to facilitate and enhance the Customer Service Culture, by improving service delivery, mind set as well as customer growth and profitability.
Through this program, delegates will experience the power of their beliefs and its effects on developing and promoting internal and external customer service excellence. They will also learn to build a solid bridge between these two, with the willingness and attitudes which will enable them to deliver a level of service which goes beyond expectations.